Terms & Conditions
Effective Date: January 1, 2025
Welcome to Curated by Miles Market, operated by Miles Market Ltd., part of The Waterfront Group of Companies. These Terms and Conditions (“Terms”) govern your use of this website and apply to all purchases of gifting items, flowers, gift baskets, curated goods, and Epicurean Club subscriptions.
By accessing this website or placing an order, you agree to these Terms in full. If you do not agree, please discontinue use of the site.
Company Details
Miles Market Ltd.
H.P. House
21 Laffan Street
Hamilton HM 09
Bermuda
For inquiries: curated@miles.bm
Miles Market Ltd. is part of The Waterfront Group of Companies, which comprises retail businesses, commercial and residential developments, hospitality venues, and associated services throughout Bermuda.
Use of the Website
You agree to use this website for lawful purposes only. You must not:
- Use the site in a way that damages or impairs its functionality.
- Attempt to interfere with security, performance, or access controls.
- Upload or transmit harmful, offensive, or unsolicited communications (spam).
We reserve the right to restrict, suspend, or terminate access to the site at our discretion.
Ordering & Payment
Placing an Order
All orders placed through this website are subject to product availability and confirmation. You will receive an email once your order has been accepted.
This includes:
- Gift baskets & curated boxes
- Flowers & floral arrangements
- Seasonal gifting products
- Epicurean Club subscriptions
Payment
All payments are processed securely through approved third-party platforms. By submitting payment information, you confirm that you are authorised to use the selected method.
Gifting & Flower Orders
Payment is processed at the time of order confirmation. Your confirmation email will include an itemised receipt.
Epicurean Club Subscriptions
Subscription charges recur automatically based on your chosen billing cycle. Billing dates will be displayed at checkout and in your customer account.
If your card is invalid, expired, or declined, we may be unable to process your order or subscription renewal.
All prices include applicable taxes unless otherwise noted.
Cancellations, Modifications & Refunds
Gifting, Flowers & Gift Baskets
- Changes, cancellations, and rescheduling must be made before the order cutoff deadline, which is shown in your confirmation email.
- Orders cancelled after the cutoff deadline may incur a 25% restocking fee for both perishable and non-perishable items (excluding taxes and fees).
- If you modify an order, product availability and pricing may change.
Blackout Dates
During periods of high demand (e.g., Christmas, Valentine’s Day, Mother’s Day, Easter), order availability may be limited. Any blackout dates will be communicated on the website.
Epicurean Club Subscriptions
- You may pause, modify, or cancel your subscription at any time before your next billing date.
- Once a billing cycle is processed, it is non-refundable, but future cycles may be paused or cancelled.
Returns & Quality Guarantee
Perishable Items (Flowers & Food Items)
Due to their nature, perishable goods cannot be returned.
If an item arrives damaged, wilted, or does not meet our quality standards, please contact us immediately. A refund or replacement may be issued at our discretion.
Non-Perishable Items (Packaged Goods & Curation Accessories)
Non-perishable items may be returned for a refund if:
- Returned within 7 days of purchase or delivery
- Unused, unopened, and in original packaging
Contact our Customer Service Team via the Contact Us page to initiate a return.
We are committed to ensuring every Curated by Miles Market experience meets your expectations.
Pickup & Delivery
Pickup
Orders must be collected at the time specified in your confirmation email. We are not responsible for items left uncollected beyond a reasonable timeframe.
Delivery
If delivery is requested:
- Ensure someone is available to receive the order.
- We are not responsible for delays due to incorrect addresses or absent recipients.
Allergens & Safety
While we make every effort to accommodate dietary needs, products may be prepared in facilities that handle allergens such as nuts, dairy, gluten, and shellfish.
Customers must inform us of allergies or sensitivities at the time of ordering.
Miles Market is not liable for allergic reactions.
Intellectual Property
All content on this site—including branding, photography, product descriptions, and site design—is the property of Miles Market or its licensors.
You may not copy, reproduce, or distribute any materials without written permission.
Privacy
Please refer to our Privacy Notice for details on how your personal information is collected, used, and protected.
Privacy Notice: https://curated.miles.bm/privacy-policy
Liability Disclaimer
To the fullest extent permitted by law:
- Miles Market is not liable for loss, damage, or delays arising from website use or the handling of products after delivery/pickup.
- We are not responsible for third-party service interruptions or courier delays.
- We do not guarantee uninterrupted or error-free website access.
Indemnity
By using this site, you agree to indemnify and hold harmless Miles Market, its affiliates, and employees from claims resulting from your use of the website or products purchased.
Governing Law
These Terms are governed by the laws of Bermuda. Any disputes will be resolved under the exclusive jurisdiction of the courts of Bermuda.
Amendments
We may update these Terms from time to time. The most current version will always appear on this website. Continued use of the site constitutes acceptance of any updated Terms.